The Koi Casino Privacy Policy

Making sure that your information is handled safely and used openly. Advice: Always review all data processing rules before registering to ensure your sensitive details are managed in accordance with Canada requirements and your preferences. This platform ensures every Canadian user can deposit to $ or withdraw $ with confidence, relying on precise controls over account activity logs and access permissions. Encryption is implemented across payment transactions, shielding critical identifiers from unauthorized access. Data retention aligns strictly with legal mandates in Canada. Account holders may request removal or correction of records at any time via support channels. Any collection of browsing statistics is limited to essential service improvements and never used for unwanted promotion. Third-party partners only receive anonymized details necessary for processing withdrawals or verifying customer identities. All partners are vetted and contractually required to meet local data protection standards. For complete transparency, full documentation on these practices remains readily available within your profile settings. We encourage regular reviews of your consent selections and offer clear options to update preferences as needs evolve. Enjoy peace of mind every time you manage your balance in $.

Scope Of Data Collection: What Information Does Koi Casino Gather?

Always provide only authentic personal details during registration or identity verification to ensure smooth access to all platform features. The platform collects specific identifiers, such as full legal name, date of birth, residential address, email, and phone number. This guarantees accurate account creation and compliance with regulatory demands for Canadian users.

Usage Data & Transaction Records

Every session makes records that include the time you logged in, your IP address, device details, browser version, and preferences. Every action, like making a deposit to $, asking for a withdrawal, or choosing a game, is logged to keep your money safe and accurate. Transaction records include payment method identifiers, deposited amounts in $, withdrawal histories, and related metadata.

Optional Data

Supplementary details may be requested for VIP services, targeted bonuses, or marketing communications. These may include preferences, feedback, or participation in surveys. Location data may be used to check if you qualify for promotions that are only available in certain areas. You can change your profile and marketing settings in your account dashboard for the most control. Make sure your device settings show that you agree to the use of anonymous cookie identifiers to improve your browsing experience.

User Consent: How Do You Get People To Agree To Your Data Policies?

Before any personal information can be processed, you must agree to it. Users must tick a box that says they agree to all the terms for handling their data in order to create an account. This step must be taken in order to register.

Ways To Give Consent

• When you sign up, you get a message that explains how your personal information is collected, stored, and used.
• The confirmation box is next to a link to the full data notice, which makes it easy to read before agreeing.
• Using the platform after the agreement has been changed also shows that you still agree.

Taking Care Of Your Preferences

Account holders can change whether or not they agree to something at any time in their profile settings. Revoking your agreement limits some features, but it doesn't change the balance in $ or your ability to see important account information. Written requests to completely remove consent are handled by customer service.

How And Why Your Data Is Used

Use encrypted connections to log in to your account to keep your personal information safe.

• To keep the system stable, check financial transactions, and stop fraud, transaction history, account credentials, and device details are all strictly processed.
• To follow the rules, you need to give personal information like your age, where you live, and how you pay (like how much money you have in $). This makes it easier to follow Canada laws about responsible gaming and financial transactions while lowering the risk of identity theft.
• Activity logs and session details help improve functionality by making the user experience smoother without revealing private information.
• Analytical tools look at how people use the service and how well it works, which helps make improvements that are specific to each player's needs and wants.
• No marketing messages will be sent without the user's permission.
• We never share data with third parties, except when the law requires it or when trusted processors are needed to process payments, check for fraud, or respond to support requests.

Third-party Sharing: Who Can See Your Information?

Only outside companies that handle payments, provide software support, verify identities, and make sure the law is followed can see user-specific data. These groups only get personal information, contact information, transaction history, and device information when they need it.

People Outside Of The Company Who Get User Data

• Financial middlemen: In $, payment gateways and banking partners take care of deposits, withdrawals, and balance checks. We only share the information we need to process transfers and do anti-fraud checks.
• Verification services: Third-party agencies confirm user identities, age, geolocation, and compliance with Canada regulations. Shared data include identification numbers, document scans, and restricted access logs.
• Technical vendors: Platform maintenance, data storage, and security operations may involve certified subcontractors. Their access is governed by strict confidentiality agreements and monitoring tools.
• Regulatory authorities: As required by Canada law, user data may be disclosed to oversight bodies for audits, anti-money laundering reviews, or obligation to cooperate in criminal investigations.

User Control And Your Rights

All external data disclosures are governed by contractual safeguards. Users can contact support to request a full list of external recipients or to restrict permission for certain categories, subject to legal obligations.

How Your Data Is Protected: Security Measures

Activate two-factor authentication in your account settings for maximum control over personal data.

• All sensitive interactions–including logins, deposits, and withdrawals–take place via encrypted connections using TLS 1.3 with strong cipher suites.
• Firewalls and intrusion prevention systems continuously monitor platform traffic to identify suspicious activity and prevent unauthorized access to client records.

Advanced Data Protection Methods

• Personal details, including payment information, are secured in an isolated database environment inaccessible from the public network.
• Regular penetration testing by certified experts ensures ongoing resistance to new threats.
• Access to user records is strictly limited: privileges are granted solely to vetted personnel under role-based controls.
• Withdrawal requests in $ prompt additional identity verification steps, minimizing risk of fraudulent transactions.

Incident Response & User Responsibilities

• Automated alert systems trigger immediate investigation of unauthorized login attempts or unusual activity.
• Customers receive notifications about key account changes, including password updates and modifications to withdrawal information.
• It is recommended to use unique passwords and avoid sharing credentials to maintain account integrity.
• Protect your experience with proactive choices–adjust security preferences for your account, especially if managing significant balances in $.
• If suspicious activity is detected, contact customer support promptly to freeze access and review account details.

User Rights: How To Review, Update, Or Delete Your Personal Data

1. To access your profile data, sign in and visit the account dashboard. There is a "Personal Settings" section where you can see what information has been saved.
2. You can change things like your contact information, how you want to communicate, or how you want to pay. Changes will take effect right away after you confirm them.
3. To ask for deletion, go to the help centre and open a support ticket. In the ticket, say that you want to delete all of your stored data. To protect privacy, you need to prove your identity. After you confirm your identity, your profile and any related records will be deleted, except for things that need to be kept to follow Canada law (for example, anti-fraud or anti-money-laundering rules).
4. Use the "Export Data" feature in the same account menu to get a copy of your stored data for personal tracking or moving to another service. Get a file that your computer can read that has your history, transaction logs (including all $ deposits and withdrawals), and agreements.
5. Requests to fix wrong or out-of-date information are taken care of in the same "Personal Settings" area or by calling customer support within three business days. You will get an email confirming that the changes have gone into effect.
6. If you are worried about how data is being handled, you can contact a data protection officer directly using the information below.

Contact details for data-related inquiries are listed in the support section. All customers, regardless of region, receive equal opportunity to manage personal data, aligned with Canada data protection regulations.

Policy Updates: How Koi Casino Communicates Changes To Users

To stay informed about any modifications to the handling of personal details, always refer to the notifications posted directly within the account dashboard.

• Customers receive direct alerts through the on-site message center and, if opted in, via email to the registered address.
• Each update includes a summary of changes highlighting the most relevant points impacting data processing or rights.
• Advance notice is provided at least 7 days prior to major amendments, giving account holders sufficient time to review or adjust preferences.
• An update log is kept for small typographical or legal changes that don't change what users have to do. Users can easily find it in the user settings menu.
• If you keep using the service after a new version comes out, you agree to the new terms.
• Customers who don't like the changes can change their preferences or ask to have their account closed in the support section before the changes take effect.
• All previous versions of the terms are kept in a database and can be looked up, so account holders can see how data management practices have changed over time.